We want you to know
WHERE ARE YOU AND WHAT AREAS DO YOU SERVICE?
Our warehouse is located centrally on the Gold Coast. We deliver to weddings all the way from the Brisbane down to Byron bay and everywhere in between.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $500. That is NOT including delivery fees.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 40% of your total invoice amount. You can pay by direct transfer (details will be on the second page of your invoice) or by eftpos/credit or even PayPal. If paying by direct transfer use the reference of the invoice number and last name on the invoice. Please do not use your date or any other name than the one on the invoice as we won't know who it is for.
HOW LONG DO QUOTES LAST FOR:
Your quote is valid for one week. No quotes are considered bookings till we have received a deposit and once the week is up and your quote has expired the items are considered free to book to someone else. You will not receive an email to let you know the quote has expired; this is automatic in our system.
HOW MUCH DOES DELIVERY USUALLY COST?
Deliveries range from $110 (and same again for collection) for venues located within a 40km radius from our warehouse (so most Gold Coast locations) and around $250 for more than 1.5 hours from our warehouse.
DO YOU ALLOW PICK UPS?
We do not allow DIY pickups from our warehouse.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date we will contact you to arrange your bump in and out times for delivery and collection. In some cases we can deliver the day prior, if there are no other bookings, but mostly we deliver the morning of and collect the day after. We can collect that night at 11:30pm and we charge an extra $150 fee for this. We cannot arrange your bump in and out times any earlier than one week prior due to schedules of venues and last minute bookings.
It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, long beach walks, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING BREAKS AT OUR WEDDING?
We accept that at weddings and events our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement will be charged to the client. On paying your deposit you automatically accept our terms and conditions. If you would like to view a copy of these please ask. We consider the following to be ABOVE normal wear and tear:
Wine, food or extreme dirt stains on upholstery
Water damage on fabric due to being left out in rain
Broken or chipped pieces of furniture or decor
Alcohol stains on wood where it has stripped the paint or varnish
DO YOU CHARGE A BOND?
We charge a $200 bond which is refundable upon receiving the goods back in a satisfactory condition. If anything needs professional cleaning when returned you will be charged the full amount of your bond. If the items are damaged beyond repair you will be asked to pay the amount to replace the items. As an example the cost to replace on of our sofas could be upwards of $800 and armchairs $400 each. Missing items will also need replacing so if anything is lost you will be charged the full retail replacement cost.
1. Take a look through all our products & packages via the Hire Range tab.
2. Pick your favourites, make a list!
3. Send us the list of your items along with quantities you need, your wedding date, venue and your contact details. We prefer you do this via the Contact tab above as your wedding date & details will go straight into our booking system calendar, but if you prefer you can email us at firstname.lastname@example.org