WHERE ARE YOU AND WHAT AREAS DO YOU SERVICE?
Our warehouse is located centrally on the Gold Coast. We deliver to weddings all the way from the Brisbane down to Byron bay and everywhere in between.
CAN WE VIEW YOUR HIRE RANGE?
At this stage we don't have a showroom for viewings. We have a warehouse and two other separate storage locations so it is difficult to arrange a viewing of our entire range. If there is something specific you would like to see please let us know and we will try to accomodate this. All items can be viewed via our website and we have many more photos that we can share.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $500. That is NOT including delivery fees.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 40% of your total invoice amount. You can pay by direct transfer or credit card. If paying by direct transfer use the reference of the invoice number and last name on the invoice. Please do not use your date or any other name than the one on the invoice as we won't know who it is for.
HOW LONG DO QUOTES LAST FOR:
Your quote is valid for one week. No quotes are considered bookings until we have received a deposit and once the week is up and your quote has expired the items are considered free to book to someone else. You will not receive an email to let you know the quote has expired; this is automatic in our system.
HOW MUCH DOES DELIVERY USUALLY COST?
Deliveries range from $60 (van delivery) $110 (truck delivery) for venues located within a 40km radius from our warehouse (so most Gold Coast locations) and around $250 for more than 1.5 hours from our warehouse. The same fee is charged for pick up.
In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load our truck, travel to your location, unload your items, and the same again for pick up the following day. We do our absolute best to try and make your delivery and pick up fee affordable.
DO YOU ALLOW PICK UPS?
We do not allow DIY pickups from our warehouse.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date we will contact you to arrange your bump in and out times for delivery and collection. In some cases we can deliver the day prior, if there are no other bookings, but mostly we deliver the morning of and collect the day after. We cannot arrange your bump in and out times any earlier than one week prior due to schedules of venues and last minute bookings.
It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, long beach walks, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING BREAKS AT OUR WEDDING?
We accept that at weddings and events our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement will be charged to the client. On paying your deposit you automatically accept our terms and conditions. If you would like to view a copy of these please ask. We consider the following to be ABOVE normal wear and tear:
Wine, food or extreme dirt stains on upholstery
Water damage on fabric due to being left out in rain
Broken or chipped pieces of furniture or decor
Alcohol stains on wood where it has stripped the paint or varnish
DO YOU CHARGE A BOND?
We charge a $200 bond which is refundable upon receiving the goods back in a satisfactory condition. If anything needs professional cleaning when returned you will be charged the full amount of your bond. If the items are damaged beyond repair you will be asked to pay the amount to replace the items. As an example the cost to replace on of our sofas could be upwards of $800 and armchairs $400 each. Missing items will also need replacing so if anything is lost you will be charged the full retail replacement cost.
DO YOU SET UP WEDDING CEREMONIES?
Our arbours are set up by our crew without charge. If you wish for all other items to be set up as you see in the images of our Ceremony Packages, we charge an extra $150. This only includes setting up our own hire items and usually consist of straight facing chairs in rows on each side of the aisle, placing aisle runner and signing table. We expect someone to be on site to direct our delivery team as to what direction to set up your items.
WHAT ARE YOUR CANCELLATION POLICIES?
Cancellations made more than 30 days prior to your booking will be eligible for a refund of any amounts paid over and above the booking deposit. Cancellations made within the 30 days prior to your booking will be eligible for a refund of the delivery and pick-up fees only.
IS MY DEPOSIT REFUNDABLE?
Booking deposits are non refundable or transferable. A 40% non-refundable deposit is required to offer you (the client) and The One Day House security. By paying a booking deposit the items you have requested will be held for you only on your event date. The One Day House will make those items unavailable to other clients once your deposit is received.