WHERE ARE YOU AND WHAT AREAS DO YOU SERVICE?
Our warehouse is located centrally in Tweed Heads. We deliver to the Gold Coast, Tweed Coast, Kingscliff, Byron Bay and the Hinterland. If your location is a little out of the way, please ask for delivery costs.
CAN WE VIEW YOUR HIRE RANGE?
We have a big warehouse in Tweed Heads where all of our inventory is located. Viewings can be arranged by appointment during office hours. If there is something specific you would like to see set up please let us know and we will try to accomodate this. All items can be viewed via our website and we have many more photos that we can share.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $500. That is NOT including delivery fees.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 40% of your total invoice amount. You can pay by direct transfer or credit card. If paying by direct transfer use the reference of the invoice number and last name on the invoice. Please do not use your date or any other name than the one on the invoice as we won’t know who it is for.
HOW LONG DO QUOTES LAST FOR?
Your quote is valid for two weeks. No quotes are considered bookings until we have received a deposit and once your quote has expired the items are considered free to book to someone else. You will not receive an email to let you know the quote has expired; this is automatic in our system.
HOW MUCH DOES DELIVERY USUALLY COST?
Delivery fees start at $110 (truck delivery) for venues located within a 40km radius from our warehouse (so most Tweed/Gold Coast locations) and around $250 for more than 1.5 hours from our warehouse. The same fee is charged for pick up.
In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load our truck, travel to your location, unload your items, and the same again for pick up the following day. We do our absolute best to try and make your delivery and pick up fee affordable.
We offer standard delivery fees ($110 each way) to the following Tweed Coast Wedding venues:
Babalou Weddings & Events, Kingscliff
Taverna, Kingscliff
Osteria Weddings, Casuarina
Santai, Casuarina
Ancora Weddings, Tweed Heads
Summergrove Estate Weddings, Carool
Ardeena Weddings, Carool
Fins at Plantation House, Duranbah
DO YOU ALLOW PICK UPS?
We do not allow DIY pickups from our warehouse.
HOW LONG CAN WE HIRE THE ITEMS FOR?
The standard hire period is 24 – 72 hours. Delivery usually takes place the day prior to or the morning of the event, and pick up is the following day. Extended hire periods can be arranged dependant upon availability of the items.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date we will contact you to arrange your bump in and out times for delivery and collection. We cannot arrange your bump in and out times any earlier than one week prior due to schedules of venues and last minute bookings.
It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING BREAKS AT OUR WEDDING?
We accept that at weddings and events our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement will be charged to the client. On paying your deposit you automatically accept our terms and conditions. If you would like to view a copy of these please ask. We consider the following to be ABOVE normal wear and tear:
- Wine, food or extreme dirt stains on upholstery
Water damage on fabric due to being left out in rain
Broken or chipped pieces of furniture or decor
Alcohol stains on wood where it has stripped the paint or varnish
DO YOU CHARGE A BOND?
We charge a $200 bond which is refundable upon receiving the goods back in a satisfactory condition. If anything needs professional cleaning when returned you will be charged the full amount of your bond. If the items are damaged beyond repair you will be asked to pay the amount to replace the items. As an example the cost to replace on of our sofas could be upwards of $800 and armchairs $400 each. Missing items will also need replacing so if anything is lost you will be charged the full retail replacement cost.
DO YOU SET UP WEDDING CEREMONIES?
Our arbours are set up by our crew without charge upon delivery to your location. All other ceremony items will be left for your wedding team/coordinator/stylist to set-up. Please ensure there is someone available to take delivery of your hire items and ensure that they are stored securely when not in use.
Please note, we don’t offer beach deliveries.
WHAT HAPPENS IN THE CASE OF BAD WEATHER?
In the event of rain or high winds, we will set up at your wet weather option venue. If you choose to hold your wedding outdoors despite weather warnings, The One Day House reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.
WHAT ARE YOUR CANCELLATION POLICIES?
Cancellations made more than 30 days prior to your booking will be eligible for a refund of any amounts paid over and above the booking deposit. Cancellations made within the 30 days prior to your booking will be eligible for a refund of the delivery and pick-up fees only.
IS MY DEPOSIT REFUNDABLE?
Booking deposits are non refundable or transferable. A 40% non-refundable deposit is required to offer you (the client) and The One Day House security. By paying a booking deposit the items you have requested will be held for you only on your event date. The One Day House will make those items unavailable to other clients once your deposit is received.
WHAT HAPPENS IF OUR WEDDING DATE IS IMPACTED BY COVID RESTRICTIONS?
If government mandated restrictions interfere with your date (i.e. a lockdown) we will gladly postpone your event for up to 18 months without additional charges or changes to pricing. If you decide to cancel your event, we will retain your full deposit amount and your booking will be treated as a “cancellation” – see our T&Cs for further information.
